11 Tips for Navigating Apple's Customer Service

11 Tips for Navigating Apple's Customer Service, originally uploaded by triciawang 王 圣 㨗.

I feel like quite the expert in dealing with Apple's customer service after all my Macbook and hissing charger problems. so after being here 6 times in 2 weeks, 3 new macbooks and seven 60watt and one 80watt chargers later, here are tips in dealing with their customer service:

1.) Use the handicap women's bathroom stall. The single stalls are so small that you have to stand over the toilet to close the door - and you therefore you risk falling into the toilet.

2. take the elevator if you wear a skirt - the clear stairs are see through therefore your nether regions can easily be seen by anyone sitting underneath the stairs (there is a sitting area beneath the stairs)

3. The manager's name is Max - go to him for any problems that the genius can't solve. He's super cool and helpful.

4. Check out the cute men and women in the store - Apple users are always good looking - especially in the summer the geeks look so cute! Ignore the PC users who are in the store b.c they have a "PC compatible IPod." It's easy to spot those PCers. Oh and also ignore the annoying mid-town workers who try to be pushy about their appt time b.c they have an "important" client waiting for them. That's why you have to stand next to the check-in person - even if your appt is up for 15 min - you never know what crazy corporate has to go back to their office.

5. Make your appt before before 4pm if you can - after that there is usually a 15min-1.2 hr delay.

6. check your e-mail in the kids computer section - they have really comfortable bean bags to sit on while you browse your flickr contact photos.

7. My favorite apple genius are women - from my point of view as a woman - the men are too busy flirting with you to quickly solve the problem and they get annoyed when you try to work with them to troubleshoot the problem.

8. Check in immediately when you get to the genius bar for your appt. Make sure that you are always in hearing distance of the check in man just in case your name is called out earlier.

9. The Apple Plaza above ground outside has wi-fi.

10. Bring a bottle of water to fill up on their drinking fountains if you plan on being there for long.

11. Don't panic the minute you get up to the genius bar. I've seen enought customers panic so badly about their "specific" apple ipod.laptop problem that their intense anxiety gets in the way of them clearly communicating their problem. State your problem as facts - write down exactly what is happening.